Cancellation Policy

Last Updated: February 3, 2026

At Clauna, we want you to be completely satisfied with your purchase. We understand that sometimes you may change your mind after placing an order. This policy outlines how you can cancel an order and the conditions that apply.

1. Cancellation Window

We accept order cancellations within 24 hours of the order being placed. Within this timeframe, we can usually stop the order before it is processed by our warehouse.

2. How to Request a Cancellation

To cancel your order, please contact us as soon as possible via one of the following methods:

3. Cancellations After 24 Hours

If more than 24 hours have passed, or if the order has already been processed and dispatched from our warehouse, we cannot cancel the shipment.

  • In this case, you must receive the package and follow our Return & Refund Policy to return the item for a refund.
  • Please do not "Refuse Delivery," as this can lead to the package being lost or delayed in the courier network.

4. Cancellation Fees

There are no fees for canceling an order within the 24-hour window. You will receive a full refund to your original payment method.

5. Refund Processing for Cancelled Orders

Once your cancellation is confirmed, we will issue a refund immediately.

  • It usually takes 3–5 business days for the funds to appear in your bank account or credit card statement, depending on your financial institution.

6. Correcting Shipping Addresses

If you do not wish to cancel the entire order but simply need to correct a shipping address, please contact us within the 24-hour window. We will do our best to update the details before the order is handed over to Royal Mail.

7. Fraudulent or Automated Cancellations

Clauna reserves the right to cancel any order that is flagged by our security system as potentially fraudulent. In such cases, we will notify you via email and issue a full refund.

8. Policy Updates

Clauna reserves the right to update, modify, or replace this Cancellation Policy at any time to reflect changes in our business practices, legal requirements, or regulatory obligations.

Any updates will be posted on this page with a revised “Last Updated” date at the top.
We encourage customers to review this policy periodically. Continued use of our website or placement of an order after changes are published constitutes acceptance of the updated policy.

9. Business & Contact Information

For any questions regarding your order status or this policy, please reach out to us:

Business Name: Clauna

Registration Number: 001775514

Business Address: 51 Barwick Rd, London E7 0JE, United Kingdom

Warehouse Address: Bunker 166, Oswestry SY10 8DH, United Kingdom

Phone: +44 (736) 598-0548

Email: contact@clauna.co.uk

Business Hours: 09:00 AM – 05:00 PM (Mon to Fri), (GMT) Greenwich Mean Time (London)

Live Chat: Available on the website