Payment Policy

Last Updated: February 3, 2026

At Clauna, we prioritize the security and convenience of our customers. This Payment Policy outlines the accepted payment methods, security measures, and billing terms for all orders placed on our website.

1. Accepted Payment Methods

We offer a wide variety of secure payment options to ensure a smooth checkout experience. We currently accept the following:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and Elo.
  • Digital Wallets: Apple Pay, Google Pay, and PayPal.
  • Accelerated Checkouts: Shop Pay.

2. Payment Security

Your security is our top priority. Our website is equipped with a Secure Sockets Layer (SSL) certificate, which encrypts all personal and payment information transmitted during the checkout process.

  • We are PCI DSS Compliant, ensuring that your credit card data is handled according to the highest industry security standards.
  • We do not store your full credit card details on our servers.

3. Pricing and Currency

  • All prices on our website are listed in GBP (£) Great British Pounds.
  • The total price shown on the checkout page is the final amount you will pay. This includes the product price and any applicable taxes.
  • Note: We offer Free Shipping on all orders within the UK, so there are no hidden delivery charges at checkout.

4. Payment Authorization

When you place an order, your payment method will be authorized for the full amount. The transaction will be settled (debited) once the order is confirmed and enters the processing stage.

5. Order Verification & Fraud Prevention

To protect our customers and prevent unauthorized transactions:

  • All orders are subject to security checks.
  • If we detect any suspicious activity, we may contact you for additional verification or cancel the order to protect the cardholder.

6. Billing Information

Please ensure that your billing address matches the information on file with your financial institution. Incorrect billing details may result in the delay or cancellation of your order.

7. Invoices

A digital receipt/invoice will be sent to the email address provided at checkout immediately after your payment is successful. If you require a formal VAT invoice, please contact our support team.

8. Business & Contact Information

If you have any questions regarding our payment methods or security, please contact us:

Business Name: Clauna

Registration Number: 001775514

Business Address: 51 Barwick Rd, London E7 0JE, United Kingdom

Warehouse Address: Bunker 166, Oswestry SY10 8DH, United Kingdom

Phone: +44 (736) 598-0548

Email: contact@clauna.co.uk

Business Hours: 09:00 AM – 05:00 PM (Mon to Fri), (GMT) Greenwich Mean Time (London)

Live Chat: Available on the website

9. Policy Updates

Clauna reserves the right to update, amend, or modify this Payment Policy at any time to reflect changes in payment methods, security standards, legal requirements, or operational practices.

Any changes will be published on this page with an updated “Last Updated” date at the top.
By continuing to use our website or placing an order after such updates are posted, you acknowledge and accept the revised Payment Policy.